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The current Australian service uses express delivery with free online shipping. Orders placed before the published weekday cut-off are generally dispatched the same business day, although arrival dates remain estimates because carriers, weather and location can affect transit.
Orders placed before 11:00 am NSW time on business days are generally processed and dispatched that day. Later orders are generally dispatched on the next business day. Weekend and public-holiday orders wait for the next available business day.
Business-day cut-off applies
Public holidays can shift dispatch
For workplace delivery, include the business name in the Company field
Personalisation or stock issues may change timing
A dispatch email is not a delivery guarantee
02
Transit
Express does not mean every address takes one day
Metro destinations may arrive quickly, while remote areas and PO boxes can take longer. Peak periods and severe weather can disrupt carrier networks. For an anniversary, birthday or ceremony, order with a sensible buffer rather than relying on the final estimated day.
MetroOften fastest, still an estimate.
RegionalAllow additional transit time.
PO boxesMay use a different carrier service.
03
Tracking
Follow the parcel from the dispatch email
Tracking is emailed on the day of dispatch. Check spam or promotions folders before contacting support.
THE NEXT STEP
Already have a tracking number?
Open the tracking guide to find the carrier link, the expected email and what to do when an event has not updated.
