Payment, fulfilment and delivery.
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PRIVACY, EXPLAINED PLAINLY
Privacy Policy
How The Eternity Rose handles personal information.
This policy explains what personal information we collect, why we use it, when it may be disclosed and the choices available to you. Last updated 18 August 2026.
Orders · support · authorised marketing
Core promiseNever sold, rented or traded
Used forOrders · support · authorised marketing
Your choicesAccess · correction · unsubscribe
What we collect
Information needed to serve you
The Eternity Rose collects personal information that is reasonably necessary to provide products, fulfil orders, support customers and operate our website.
This can include your name, contact details, billing and delivery information, order history, account details, gift messages, enquiries, return or warranty information, marketing preferences, and technical information such as device, browser, IP address, cookie and site-usage data.
We collect information directly from you when you browse, create an account, place an order, contact us, enter a promotion, review a product or subscribe to communications. We may also receive information from payment, fraud-prevention, delivery, analytics, advertising and customer-service providers.
Payment details are handled by authorised payment providers. We do not intentionally store complete payment-card numbers in CMS page content.
- Identity, contact, billing and delivery details
- Order, account and customer-service records
- Gift messages, reviews and correspondence you provide
- Device, cookie, site-usage and marketing-preference data
How it is used
Orders first, with limited supporting uses
We use personal information to process payment, fulfil and deliver orders, communicate order status, personalise gifts, manage accounts, provide support, handle returns and warranties, prevent fraud, keep the site secure, comply with law and improve our products and website.
Where permitted, we may use contact and preference information to send offers or product news. You can unsubscribe at any time. Essential service messages about an order, return or account may still be sent.
We never sell, rent or trade your personal information. We disclose it only when reasonably necessary to process payments, fulfil and deliver orders, provide customer support, operate and secure our website, or comply with the law. This may include ecommerce hosting, payment, fraud-prevention, fulfilment, delivery, communications and analytics providers, professional advisers and regulators.
Some providers may store or process information outside Australia. The locations can vary according to the provider and service used. We take reasonable steps to work with providers that protect personal information, and you may contact us for current information about overseas handling.
Cookies and similar technologies help the site function, remember preferences, measure use and, where allowed, tailor advertising. Browser controls and any available consent tool can be used to manage non-essential cookies.
Questions, returns and warranty support.
Analytics, preferences and authorised marketing.
Choices and contact
Access, correction, security and complaints
We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No online system is completely secure, so please contact us promptly if you suspect a problem.
We retain personal information only for as long as it is reasonably needed for the purposes described here, including legal, accounting, fraud-prevention, warranty and dispute requirements. When information is no longer required, we take reasonable steps to delete or de-identify it.
You may ask to access the personal information we hold about you or request that inaccurate information be corrected. We may need to verify your identity and may decline access where the law permits; if so, we will explain why where practicable.
To make a privacy request or complaint, email info@eternityrose.com.au or write to The Eternity Rose, Level 20, Tower 2 Darling Park, 201 Sussex Street, Sydney NSW 2000. Please describe the issue and include enough information for us to respond. We will acknowledge and investigate the matter and aim to respond within a reasonable period.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner. We may update this policy when our practices, services or legal obligations change; the current version and update date will appear on this page.
YOUR CHOICES
Privacy should remain understandable.
Contact us to request access or correction, ask how information is handled, make a complaint or update your marketing preferences.
Contact us about privacyQUESTIONS ANSWERED
Answers to the questions we hear most.
Does The Eternity Rose sell, rent or trade personal information?
No. We never sell, rent or trade your personal information. We disclose it only when reasonably necessary to operate the store, process and deliver orders, provide support, protect the website or comply with the law.
How can I stop marketing emails?
Use the unsubscribe link in a marketing message or contact the privacy/customer-service address. Transactional order and return emails may still be sent when needed.
How do I ask for access or correction?
Email info@eternityrose.com.au with your request and enough information for us to identify the relevant records. We may ask you to verify your identity before releasing or changing information.